Oct twenty five, 2018 at nine:07 am Worst working experience with a business ever! I spent $17000 to have my property set up with laminate and vinyl in the bathrooms. The main installation team took just one appear and said the ground was uneven and walked off. It took me contacting the cancellation Office to get One more installation staff out plus they did The work superbly. Next was the bathrooms, three of them. One fifty percent bath was speculated to be set up with laminate. The two principal baths were imagined to get vinyl. 2 individual installation groups arrived and still left declaring they wouldn’t get rid of the tile inside the batrooms. Soon after many calls to Empire, I been given a get in touch with from Matthew, the installation supervisor. He stated that the tile could well be taken off as well as a new subfloor put in at no cost to me.
The appointments are created on the other hand soon after I called Nov 29…’it was by no means confirmed inside the program’. At that time I'm scheduled by Fred Parsons nd Mike Botaishs’ team They are going to be below Dec 4….
Make sure you electronic mail us at customersupport@ empire-today.com with each your worries and account facts. Make sure to mention Headquarters in the topic line.
Make sure you support me to solve this situation instantly, I have already wasted a 12 months of my daily life on phone calls and visits and I just want to shut this chapter!
The bathtubs are filled with points, We've got moved furniture and everything we possess making sure that they might put in our carpet TODAY. We gained a get in touch with at 8:thirty AM this early morning they were being outside of inventory on our carpet and would not be able to come for one more week. TOTALLY UNACCEPTABLE. Tend not to use this corporation.
So so as to add insult to injuries. We received a phone from a top quality Regulate rep who questioned me how my install was!?!! Justification me?? I stated you suggest the a single they didn’t present approximately ?
We’re disappointed to hear about your billing problems, and realize that We have now because spoken for you with reference to this make a difference. If you keep on to have queries and/or issues remember to Get hold of customersupport@ empire-today.com.
I never heard from corporate... I contact Baltimore all over again have not listened to back again. I call the call Heart once again and was promised that everyone concerned was A part of the email and everybody during the corporate office she and someone should get again to in 24 hrs but it had been soon after hrs.
Obviously sounded suspicious to me so I known as customer service to tell them and Joel, who I spoke with was entirely unhelpful. He knowledgeable me which they had no interaction pertaining to a change in installation date from the installer (duh, that’s why I used to be contacting). Once i educated him this was two installs on 2 distinctive times that were both messed up and unsuccessful, all I bought was an apology. There was no initiative to create just about anything suitable and when I asked to acquire some sort of price cut I used to be informed that he couldn’t try this. Thanks Empire….
I dont determine what i must do to get crap set and obtain them out of my residence. This has long been a total disruption to our lives and it however isnt more than. Assist!
The carpet still isn't done. The installers arrived out late from the working day they were being scheduled and arrived with the wrong carpet instead of plenty of of it. We experienced to obtain in depth discussions with Many of us from Empire to receive the proper carpet and A different installation day.
He expounded within the excellent guarantee of your sample I chose (whilst By no means supplying me a warranty in hand). I ought to have bailed then and there, my bad.
I verified what was getting dedicated to with Trevor prior to he still left my residence, and when Kim referred to as me to produce reviews of empire today the preparations for the total substitute I verified the do the job to be carried out plus the timeframe to program the work (in a person-year).
We’re sorry to listen to that your flooring is looking for repair service, and we’d choose to even more assist you. Please e mail your fears and account details to customersupport@ empire-today.com, and point out Headquarters in the topic line so we could abide by up with you ASAP.